What’s behind our Energy Advice?
A commitment to helping people make the best decisions they can about their energy use. Anything from making small, easy changes to making big purchase decisions.
There’s lots of good information about home energy out there but knowing the best course of action can still be tricky.
Our advisors will tailor their advice to you and can help “diagnose” the root cause of issues (e.g. why your power bill is so high) and make recommendations.
Trained, experienced advisors
Our Home Energy Advisors are trained and have a wealth of experience to draw on to answer your questions.
Community Energy Network provides a training manual and operational protocols to ensure advice is consistent across the Network.
Advisors stay up to date with developments in technology and best practice and we have close links with researchers and industry so you receive the best advice.
Not-for-profit
Our Home Energy Advisors are employed by community-based not-for-profit organisations (CEN Members). This means their advice is driven by a commitment to making positive changes for you and the environment rather than to drive private profit.
Some member organisations also offer goods and services (e.g. subsidised insulation and heating) but their advisors are not sales people.
Advisors can link you to a range of local and national services to help find the best result for you.
Local Experts
Because they are community-based our Home Energy Advisors know all about local conditions that affect your decision-making like housing types, climate and local energy providers.
Currently our Advisor Network includes Home Energy Advisors in Auckland, Wellington and Canterbury. We hope to bring you more connections soon.
What types of advice are available?
Our advisors can help you make decisions about all of these things
- Ceiling and underfloor insulation
- Heating options to suit your circumstances
- Reducing moisture and dampness
- Getting ventilation right
- Insulating Walls
- Making windows more energy efficient
- Managing your energy bills
- Getting the best out of your hot water
Some members also offer advice on other topics like renewable energy systems, waste, water and transport. Check with your local organisation to see what services they offer.
How do I access services?
Member organisations offer a wide range of energy advice services, like those listed below. But please check with them directly to see what services are available in your area.
- Telephone-based advice (0800 freephone in some areas)
- Written advice and information
- Home Energy Checks
- Outreach services (presentations to community groups, schools, businesses etc.)
- Referrals to government supported schemes and energy efficiency suppliers and services
What does it cost?
All participating organisations offer free telephone-based advice.
Other services may be provided free of charge or for a fee, depending on local circumstances. Please check with the local organisation about their fees.
